ISO 9004:2018
Quality of an organization and sustained success – ISO 9004:2018

ISO 9004:2018 4.2: Managing for sustained success

What does 4.2 require?

Top management should pursue sustained success by meeting interested parties' needs consistently over the long term, with shorter term objectives supporting that direction. It should regularly review the organization's context and identify its interested parties and their impacts, set and communicate mission, vision, values, policy, strategy and objectives, choose which risks and opportunities to address, run its processes as one coherent system, supply the resources they need, review performance, and maintain a managed route for improvement, learning and innovation. Attending to interested parties also helps the organization avoid conflicting responsibilities, align practice, communicate better, focus on what matters most, protect its reputation and share knowledge.

Maintained by Gerard Blokdyk

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