ISO 28002:2011
Annex A: Implementation and operation – ISO 28002:2011

ISO 28002:2011 A.5.7.4: A.5.7.4 Incident response

The organization keeps procedures to manage a disruptive event and keep operating based on recovery objectives from the risk assessment, documenting them together with the supply chain arrangements for continuity and incident management. The procedures: give specific first steps to take during a disruption; respond flexibly to unexpected incidents and changing conditions; focus on the impact of hazards and threats that could disrupt operations rather than on particular events; rest on sound assumptions and interdependency analysis; limit adverse impact through mitigation plans; and manage the post-incident transition toward resumption and recovery. Documented procedures say how the event will be managed and operations restored or kept at a predetermined level against management-approved recovery objectives. Each plan states its purpose and scope, objectives and measures of success, how it is carried out with roles, responsibilities and authority, communication requirements and procedures, internal and external interdependencies and interactions, resource needs, and information flows and documentation. Continuity and recovery plans are tested, reviewed and revised periodically, and in particular after a disruptive event and its after-action review. Annex B adds worst-case but scalable planning, staff accounting, next-of-kin notification and a family liaison programme, crisis counselling, payroll continuity, primary, secondary and virtual crisis centres, damage assessment, insurance and emergency funds, transport, supplier contact details and review of partners' continuity plans, alternate worksites, off-site storage, mutual aid and strategic alliances, documented recovery priorities, and formally declaring the crisis over.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 4 controls across 2 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 22301:2019 · 2 controls

ISO 28000:2022 · 2 controls

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Annex A: Implementation and operation – ISO 28002:2011

Query this from an agent

The graph holds this control, the 4 it maps to, and the evidence behind each claim, over MCP and REST.