ISO 27018:2019
Annex A – Public cloud PII processor extended control set – ISO 27018:2019

ISO 27018:2019 A.11.11: Contract measures

Control: the contract between customer and processor sets the lowest acceptable level of technical and organisational measures needed to keep the agreed security arrangements in place and keep data processing within the controller's instructions, and the processor cannot lower those measures on its own. Guidance: security and PII obligations may bind the processor directly by law; where they do not, the contract covers them. This document and ISO/IEC 27002 serve as a reference catalogue for agreeing a PII processing contract. Before signing, the processor tells a prospective customer which aspects of its services matter for PII protection and is open about its capabilities, though it remains the customer's responsibility to confirm that the measures meet its own obligations.

Maintained by Gerard Blokdyk

Other controls in Annex A – Public cloud PII processor extended control set – ISO 27018:2019

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