ISO 20121:2024
Clause 4: Context of the organization – ISO 20121:2024

ISO 20121:2024 4.2: 4.2 Understanding the needs and expectations of interested parties

The organisation lists the parties with a stake in its events, works out what each needs or expects whether stated, implied or compulsory, and decides which of those requirements the system will take on. It runs a standing process to identify and engage with those parties on current and emerging sustainability issues across the event value chain, and records what engagement produced. The list is expected to reach owners, organisers, partners and sponsors, the workforce including volunteers, suppliers, performers and participants, attendees, regulators and licensing bodies, and community groups including local residents, indigenous people and protest groups.

Maintained by Gerard Blokdyk

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