Illinois Eavesdropping Act (720 ILCS 5 Article 14)
Business telephone monitoring exemption – Illinois Eavesdropping Act (720 ILCS 5 Article 14)

Illinois Eavesdropping Act (720 ILCS 5 Article 14) 14-3(j): 14-3(j) Business telephone monitoring: only for quality, training or research, with one active party's consent

A business engaged in telephone solicitation by live operators (soliciting sales, receiving orders, helping customers use goods or services, or soliciting, administering or collecting bank or retail credit accounts) or in marketing or opinion research (live telephone interviews by a business whose principal business is polls and surveys) may use a telephone monitoring device to record or listen to those conversations by its employees only for service quality control, education or training of the employees or contractors doing that work, or internal research on it, and only with the consent of at least one active party to the conversation monitored.

Maintained by Gerard Blokdyk

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