Goleman EI SOCIAL AWARENESS (3 competencies) + RELATIONSHIP MANAGEMENT (7 competencies). SOCIAL AWARENESS: (1) EMPATHY - sensing others feelings and perspectives + taking active interest in their concerns + reading emotional cues + cultural sensitivity + cognitive + emotional + compassionate empathy. (2) ORGANIZATIONAL AWARENESS - reading group emotional currents + power relationships + political dynamics + understanding informal networks + organizational culture + decoding influence + decision-making. (3) SERVICE ORIENTATION - anticipating + recognizing + meeting customer + client + stakeholder needs + delivering high-value service. RELATIONSHIP MANAGEMENT: (1) INSPIRATIONAL LEADERSHIP - inspiring + guiding individuals + groups + articulating compelling vision + mission + values + galvanizing energy + commitment. (2) INFLUENCE - wielding effective persuasion tactics + winning people over + building consensus + adjusting tactics to audience + storytelling + framing. (3) COACH AND MENTOR - sensing development needs + bolstering abilities + providing constructive feedback + growth mindset support + identifying potential + structured development plans. (4) CHANGE CATALYST - initiating + managing change + removing barriers + championing new direction + galvanizing collective action + change-management capability. (5) CONFLICT MANAGEMENT - negotiating + resolving disagreements + de-escalation + understanding differing viewpoints + win-win solutions + mediation. (6) BUILDING BONDS - cultivating + maintaining a web of instrumental + emotional relationships + networking + relationship investment + reciprocity + community-building. (7) TEAMWORK AND COLLABORATION - working with others toward shared goals + active participation + team-building + collective intelligence + psychological safety + diversity + inclusion. The 10 social competencies are MULTIPLIERS for organizational performance + critical for senior leaders + team leaders + cross-functional projects + change initiatives + culture transformation.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.