FFIEC IT Examination Handbook
Retail Payment Systems booklet (April 2016) – FFIEC IT Examination Handbook

FFIEC IT Examination Handbook RPS-04: Reputation Risk (Retail Payment Systems)

Management manages the reputation risk that arises when the institution fails to meet consumer expectations or its regulatory and consumer protection obligations for retail payment services, recognising that it is responsible for the activities of the third-party providers it contracts, that a provider's security or privacy deficiencies and extended operational failures damage the institution's reputation, and that oversight of providers is a critical component of reputation risk management.

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