European Accessibility Act (Directive (EU) 2019/882)
EAA: Service Provider Obligations and Free Movement (Articles 5-6, 13)

European Accessibility Act (Directive (EU) 2019/882) EAA-Art.13: Service provider obligations (EAA Article 13)

Article 13 SERVICE PROVIDER OBLIGATIONS: service providers shall provide services in accordance with the accessibility requirements set out in Annex I that apply to those services (Article 13(1)); prepare the necessary information to demonstrate compliance with the accessibility requirements + the assessment of whether to invoke an Article 14 exception (Article 13(2) - the equivalent of the manufacturer-side technical-documentation rule but for services); make the information available to the public in written + oral form including for persons with disabilities (Article 13(3)); take all necessary measures to demonstrate that all relevant information used in the provision of services is in line with the accessibility requirements (Article 13(4)); inform consumers + persons with disabilities about the accessibility of the services + ensure that the information remains available throughout the lifetime of the service (Article 13(5)); fulfil all obligations notwithstanding the chain of providers (sub-contractors) (Article 13(6)).

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

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