Article 71 requires CASPs to establish a complaints-handling procedure available free of charge to clients. Article 72 imposes the duty to identify, prevent, manage and disclose conflicts of interest. Article 73 governs outsourcing of operational tasks: CASPs remain fully responsible; specific terms required for material outsourcing; the CASP cannot outsource to an extent that it becomes a 'letter-box entity'. Article 74 requires CASPs to have in place arrangements for the orderly wind-down of their business in case of authorisation withdrawal.
This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.