Article 71 requires CASPs to establish a complaints-handling procedure available free of charge to clients. Article 72 imposes the duty to identify, prevent, manage and disclose conflicts of interest. Article 73 governs outsourcing of operational tasks: CASPs remain fully responsible; specific terms required for material outsourcing; the CASP cannot outsource to an extent that it becomes a 'letter-box entity'. Article 74 requires CASPs to have in place arrangements for the orderly wind-down of their business in case of authorisation withdrawal.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.