Recording a video of the screen together with the call can be proportionate only for training staff, with all of these safeguards: employees are informed; the video is limited to the business application window concerned; it runs only during a call (starting when the handset is lifted and stopping when it is replaced); it concerns only people with a real training need (inexperienced or new staff) and in volumes matched to the capacity to analyse them; employees are trained only on their own recordings unless others are anonymised; access is limited and logged; and all call-recording safeguards apply. Used for evaluation, internal fraud or any purpose other than training, the coupling is disproportionate.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.