The cloud service level agreement defines the performance requirements of the cloud services and includes at least the service's quality and performance level and the security controls required; the availability, integrity, confidentiality and access controls of the assigned service; the mechanism that keeps the provider's data and other data apart from the company's data and that of the assigned service; how the company's and its customers' data are stored and processed; backup and record keeping; the disaster recovery and contingency plans; the infrastructure and security standards the provider maintains and how compliance is checked; and periodic testing of the provider's compliance with the agreed performance and security standards.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.