Australia RACGP Standards for General Practices (5th edition)
Core Standard 2 Rights and needs of patients – Australia RACGP Standards for General Practices (5th edition)

Australia RACGP Standards for General Practices (5th edition) C2.3: Accessibility of services: patients with disabilities or special needs can get into and use the practice's services, through physical access, communication aids, flexible consultation arrangements and reasonable adjustments

What does C2.3 require?

The practice removes the barriers it can and works around the ones it cannot. It considers physical access to the building, consulting rooms and toilets, parking and signage, and makes alternative arrangements such as a ground floor room, a home visit or telehealth where the premises cannot be adapted. Communication needs, cognitive impairment, mental health and the needs of patients with young children or who are frail are considered in booking and consultation practices. Staff know how to respond when a patient tells them about a need.

Maintained by Gerard Blokdyk

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