Australia RACGP Standards for After-hours and Medical Deputising Services (5th edition) QI1.1: Quality improvement activities: a team member leads the service's quality improvement systems, the team shares information about quality improvement and patient safety, the service seeks the team's feedback on those systems, and the team can point to areas improved in the last three years

What does QI1.1 require?

Quality improvement must reach a dispersed workforce. The service names a person responsible for leading its quality improvement systems. Information about quality and safety, such as incident learnings, audit results and changes made, is shared with the whole team through meetings, newsletters or an online forum. The service asks the team how well its improvement systems work. Team members can describe concrete improvements made in the past three years, for example to response times, practice reporting, record completeness or vehicle equipment, and the service keeps a log of improvement activities and results.