Australia NDIS Practice Standards and Quality Indicators
Module 6: Verification – Australia NDIS Practice Standards and Quality Indicators

Australia NDIS Practice Standards and Quality Indicators m6-4: Module 6 cl 4 Complaints management and resolution (verification)

Participants know about and can access the provider's complaints system, and complaints are welcomed and well managed. Indicator: a proportionate complaints management and resolution system following procedural fairness and natural justice and complying with the NDIS (Complaints Management and Resolution) Rules 2018.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

Aged Care Quality Standards (Australia) · 1 control

  • ACQS25-2.11 15-15(11) Transparent complaint handling that feeds improvement

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Module 6: Verification – Australia NDIS Practice Standards and Quality Indicators

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The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.

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