Australia NDIS Incident Management and Reportable Incidents Rules 2018 s10-1: s 10(1) Procedures for identifying, managing and resolving incidents

The system must set procedures for identifying, managing and resolving incidents that state: how incidents are identified, recorded and reported; to whom they are reported; the person responsible for notifying reportable incidents to the Commissioner; how the provider supports and assists affected persons with disability to protect their health, safety and wellbeing, including information about advocates such as independent advocates; how affected persons are involved in managing and resolving the incident; when the provider investigates to establish causes, effects and contributing operational issues, and the nature of that investigation; and when corrective action is needed and what it is. Procedures may be scaled to the seriousness of the incident (s 10(2)).