The operator supports and reinforces a positive safety culture through systems, processes and practices that encourage safe behaviour and effective management of public risk, including opportunities for drivers, executives and other chain of responsibility parties to take part in safety processes and decisions, arrangements for open communication of concerns, hazards and improvement opportunities without fear of reprisal, and processes for learning from incidents, monitoring and review. Culture is read from everyday decisions and responses, shaped above all by leadership behaviour; formal culture programmes, surveys or maturity models are not required. The criteria: leadership shows through its actions and engagement, not policy statements alone, that safety and public risk are valued and prioritised in decisions and daily activity; the organisation supports open reporting of hazards, incidents, near misses and improvement opportunities, personnel know and can use the reporting processes required under their accreditation, and responses to reports build trust; drivers and relevant personnel, and where appropriate chain of responsibility parties, genuinely take part in safety discussions and activities relevant to their roles; safety information from operations, incidents, near misses and feedback is gathered, shared and used to build shared understanding and inform decisions; the organisation is attentive to emerging public risks and early warning signs and treats them as prompts to strengthen systems; and it learns from experience and reflects that learning in changed behaviours, practices or systems.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.