Where the employer refuses a request or has not responded within 21 days, the parties first try to resolve the dispute by discussion at the workplace; either may refer it to the FWC, which conciliates first and may arbitrate, including ordering the employer to grant the request or make other changes; the employer complies with any such order (a civil remedy provision). More beneficial State and Territory flexible work laws are not excluded (s 66).
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.