Patients are entitled to voice concerns about their care. When they do, good practice means the practitioner: (a) acknowledges that right; (b) gives information about the complaints system; (c) works with the patient toward a resolution, at local level where that can be done; (d) ensures that the patient's care suffers no harm because of the complaint or notification, referring them to another practitioner where advisable; (e) cooperates promptly, openly and constructively with a regulator such as the Board or Ahpra when told of a notification, including giving an explanation; and (f) complies with the law, policies and procedures governing complaints and notifications.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.